Our support team is available to assist you during the following hours:
- Monday to Friday: 12:00PM - 6:00 PM (Local Time)
- Saturday & Sunday and Public Holidays: Closed
Contacting Support
You can reach our support team through the following methods:
- Email: Help@truecashpay.com
- Live Chat: Available on our website during support hours.
Types of Support Provided
1. Technical Support: Assistance with any technical issues or problems related to our website, services, or your account.
2. Billing Support: Help with questions or concerns regarding payments, invoices, or charges on your account.
3. Account Support: Assistance with account-related inquiries such as login issues, updating account information, or subscription management.
4. General Inquiries: Responding to any general questions or feedback regarding our services or policies.
Response Times
We strive to respond to all support inquiries within the following timeframes:
- Email: Within 24 hours
- Live Chat: Immediate during support hours
Priority Support
Priority support is available to customers with premium or enterprise plans. Priority support includes faster response times and access to dedicated support agents.
Self-Service Resources
We provide a range of self-service resources to help you resolve issues independently:
- Knowledge Base: Comprehensive articles and guides covering common issues and frequently asked questions.
- FAQs: Answers to frequently asked questions about our services and policies.
- User Guides: Step-by-step instructions for using our services and features.
Escalation Process
If your issue is not resolved to your satisfaction, you can request an escalation. Our escalation process ensures that your concern is addressed by a senior support agent or manager. To request an escalation, please mention this to the support agent handling your case or contact us directly via email with the subject line "Escalation Request."
Feedback and Suggestions
We value your feedback and suggestions. If you have any ideas on how we can improve our services or support, please contact us at [support@truecashpay.com](mailto:support@truecashpay.com).
Changes to This Policy
We reserve the right to update or change our Support Policy at any time. Any changes will be posted on this page. It is your responsibility to review the Support Policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding this Support Policy, please contact us at:
- Email: Help@truecashpay.com
- Live Chat: Available on our website during support hours.